Protect Your Prepaid Phone for Only $5/mo. - Total Wireless
How Total Wireless Protect works
If your covered device is having issues...
1. File a claim
Answer a few questions to find out if your device qualifies for repair or replacement.
2. Select the best option
Based on your answers, we give you repair or replacement options to choose from.
3. That’s it
We send you a replacement, or a repair progress report, as fast as we can.
The benefits of Total Wireless Protect
Hassle-free service
24/7 online claim filing, and next-business-day delivery (when available), at no extra cost to you.
Post-warranty coverage
Unlimited mechanical breakdown claims, even after your device manufacturer’s warranty expires.
Front screen & back glass repairs
For only $29 each (plus applicable taxes). Up to two per 12 rolling months at an Assurant-authorized repair center.
Speedy device replacement
Up to two per rolling 12 months for all other accidental damage claims. Service fee will apply based on device tier.
FAQs
Total Wireless Protect is a service contract that can provide an affordable replacement or repair for your eligible device against accidents such as drops, mechanical breakdowns, or malfunctions after the manufacture’s warranty expires. You only pay a service fee once your claim is approved.*
Visit us 24/7 at fastclaim.com/totalwireless to file a claim.
Total Wireless Protect covers:
a. Accidental, physical, or liquid damage* - Oops!
b. Out-of-warranty malfunctions* - What’s wrong with my device?
Some bring your own (BYO) devices are eligible for mobile protection. If your device meets the eligibility criteria and passes the required inspection, then yes, you can enroll in the program.
It depends on your claim type and device tier. Approved claims for mechanical or electrical breakdown don't have a service fee. However, if you have an approved claim for accidental damage, we'll collect the applicable service fee by credit card or debit card. To learn more, visit fastclaim.com/totalwireless/service-fee.
*Service fees and claim limits:
- Repairs: A $29 service fee + applicable tax applies per repair. Up to two repairs per 12 rolling month period, beginning on the first repair or replacement. Applies based on the covered device and when and where repair service is available. Otherwise, a replacement is available under Accidental Damage (All Other) for a $29 to $349 service fee depending on your device tier.
- Replacements: A $29 to $349 service fee + applicable tax applies per device replacement, depending on your device tier. Visit fastclaim.com/totalwireless for details on device tier information. BYOD device models not included in the Total Wireless list of approved devices will be classified under Tier 5. Up to two device replacements per 12 rolling month period, beginning on the first repair or replacement. Device replacement will be a new or refurbished product of like kind and quality."
Enrollment: You can enroll in Total Wireless Protect while purchasing and activating a qualified Total Wireless device at stores or online, or you may add the protection within 30 days of your device activation. If you decide to enroll in protection after 30 days of activation, or if you're bringing your own device (BYOD), we may require the device to pass a visual or virtual mechanical inspection before enrollment.
Maximum Coverage per Claim: The lesser of the replacement value of the covered device or the original covered device purchase price, minus your service fee.
Exclusions: Loss or theft; service performed by anyone not authorized by us; and losses covered under a manufacturer’s warranty. Refer to your coverage documents for a complete list of exclusions.
Cancellation: You can cancel this optional coverage at any time by calling us at 1-866-663-3633, in-store, or 'in the store, or by logging in to your totalwireless.com account. You’ll receive a refund and/or credit, if any, within the time frame required by law.
The Service Contract Provider is Federal Warranty Service Corporation in all states except in California, where the Provider is Sureway, Inc.; in Florida, where the Provider is United Service Protection, Inc.; and in Oklahoma, where the Provider is Assurant Service Protection, Inc. The address and phone number of each Provider is P.O. Box 105689, Atlanta, GA 30348-5689, 1-833-456-0146. The providers of Total Wireless Protect operate under the trade name Assurant.
All trademarks are the property of their respective owners. Total Wireless is a registered mark of Verizon Trademark Services LLC. © 2024 VERIZON.
